{"id":140,"date":"2020-10-12T02:50:33","date_gmt":"2020-10-12T02:50:33","guid":{"rendered":"https:\/\/www.livechatagent.com.au\/blog\/?p=140"},"modified":"2020-10-12T02:58:09","modified_gmt":"2020-10-12T02:58:09","slug":"grow-business-using-proactive-managed-live-chat-service","status":"publish","type":"post","link":"https:\/\/www.livechatagent.com.au\/blog\/grow-business-using-proactive-managed-live-chat-service\/","title":{"rendered":"How to Grow Your Business Using a Proactive Managed Live Chat Service"},"content":{"rendered":"<p style=\"text-align: justify;\">We see that you\u2019ve started reading this. Let us guess. You have either implemented live chat on your website or you\u2019re romancing the idea. Either way, let us help you learn more about how a fully-managed live chat service can revolutionise your business and your online presence.<\/p>\n<p style=\"text-align: justify;\">There\u2019s already significant statistical data indicating a web visitor&#8217;s preference for using managed live chat over a phone call for asking questions or seeking support, so if you\u2019re not onboard, you\u2019ve fallen behind.<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter wp-image-141 size-full\" src=\"https:\/\/www.livechatagent.com.au\/blog\/wp-content\/uploads\/2020\/10\/Multi-Chat-Agent.jpg\" alt=\"Managed Chat Agent\" width=\"626\" height=\"354\" srcset=\"https:\/\/www.livechatagent.com.au\/blog\/wp-content\/uploads\/2020\/10\/Multi-Chat-Agent.jpg 626w, https:\/\/www.livechatagent.com.au\/blog\/wp-content\/uploads\/2020\/10\/Multi-Chat-Agent-300x170.jpg 300w\" sizes=\"(max-width: 626px) 100vw, 626px\" \/><\/p>\n<p style=\"text-align: justify;\">We can confidently conclude that no matter where they\u2019re from, there\u2019s a good chance that at least some of your prospective customers would want to engage through live chat. That means if you don\u2019t offer them that service, you may find they end up going elsewhere.<\/p>\n<p style=\"text-align: justify;\">Ouch!<\/p>\n<h2 style=\"text-align: justify;\"><strong>Fully-Managed Live Chat 24\/7 support<\/strong><\/h2>\n<p style=\"text-align: justify;\"><strong>\u00a0<\/strong>If you\u2019re wondering what a fully managed live chat looks like, you\u2019re not alone. We had the same expression on our faces some time ago. Live chat starts with the interactive message on the popup window.<\/p>\n<p style=\"text-align: justify;\">You must have seen a live chat window popping up when you enter a website or try to navigate away from a webpage. It displays an opening message like, \u201cWelcome. How may I help you?\u201d This managed live chat pop-up allows you to engage with customers in real-time which increases the likelihood of conversion.<\/p>\n<h2 style=\"text-align: justify;\"><strong>How does it work?<\/strong><\/h2>\n<p style=\"text-align: justify;\">Psychokinesis? Witchcraft?? Telepathy?<\/p>\n<p style=\"text-align: justify;\">Managed live chat is a simple software program that says \u201chello\u201d to any user after they\u2019re on the website for, let\u2019s say, 20 seconds. The live chat system analyses website data, identifies segments of users with specific intent and targets its proactive messaging. This way your website visitors don\u2019t get ignored and your live chat team has more chances of capturing leads. More leads mean more possibilities, and more possibilities equals more sales.<\/p>\n<h2 style=\"text-align: justify;\"><strong>User characteristics <\/strong><\/h2>\n<p style=\"text-align: justify;\">Some of the user characteristics specific to live chat proactive pop-ups are:<\/p>\n<ul style=\"text-align: justify;\">\n<li>Users visiting a landing page from a PPC campaign.<\/li>\n<li>Users browsing multiple product pages without taking action.<\/li>\n<li>Users who have moved to a checkout but not reaching a confirmation page.<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">Live chats proactive algorithm is the perfect \u201chelp\u201d for these categories of users. It can be configured to have as many triggers and conditions to target the right users, engage them in conversation and give them the right message.<\/p>\n<p style=\"text-align: justify;\">Now can you envisage yourself making more sales and breaking that glass ceiling?<\/p>\n<h2 style=\"text-align: justify;\"><strong>How does a managed live chat proactively grow your business?<\/strong><\/h2>\n<p style=\"text-align: justify;\">While customers expect a brand to be available 24\/7, proactive live chat meets that expectation. It provides the immediate support customers need, when they need it. For businesses, they can help more customers in a shorter time along with collecting valuable user data which in turn enhances customer service.<\/p>\n<p style=\"text-align: justify;\">Let\u2019s see how a 24\/7 managed live chat helps grow your business.<\/p>\n<h2 style=\"text-align: justify;\"><strong>Reduce cart abandonment<\/strong><\/h2>\n<p style=\"text-align: justify;\">According to e-commerce statistics, 76% of customers don\u2019t finalise their purchase, and this may be due to a lack of knowledge and timely customer support. Through a live chat service, a customer interacts with the agent, finds a solution to the problem and completes a purchase.<\/p>\n<h2 style=\"text-align: justify;\"><strong>Engage more visitors from more places<\/strong><\/h2>\n<p style=\"text-align: justify;\">Isn\u2019t it good for your business to identify which customers are of great value? If there\u2019s data suggesting customers from a specific area are more likely to buy, you can have your proactive chat focused on them. Metrics like region\/city, time on website, time on current page, etc., are useful here.<\/p>\n<h2 style=\"text-align: justify;\"><strong>Track high bounce rate pages<\/strong><\/h2>\n<p style=\"text-align: justify;\">By training your live chat team on different phrases they could use on high bounce pages, you may be able to engage these users and turn them into buyers. You may also find out why those pages do not convert.<\/p>\n<h2 style=\"text-align: justify;\"><strong>Monitor product pages<\/strong><\/h2>\n<p style=\"text-align: justify;\">When a customer lingers around a page it could mean there are some questions. You can trigger a proactive message, say, after 30 seconds asking if you can help with anything. This helps with faster conversion.<\/p>\n<p style=\"text-align: justify;\"><strong>Final word<\/strong><\/p>\n<p style=\"text-align: justify;\">From both the business and customer perspectives, a <a href=\"https:\/\/www.livechatagent.com.au\/\">managed live chat service<\/a> that operates 24\/7 has a significant place in the market. It has developed itself into a tool for leading and engaging customers into action.<\/p>\n<p style=\"text-align: justify;\">Utilising live chat you can decrease your response time, ensure the best possible customer service, and keep your customers happy. All these things mean a growing business.<\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.livechatagent.com.au\/pricing\"><img decoding=\"async\" class=\"aligncenter wp-image-104 size-full\" src=\"https:\/\/www.livechatagent.com.au\/blog\/wp-content\/uploads\/2020\/06\/Live-Chat-Agent-Call-To-Action.jpg\" alt=\"Live Chat Pricing\" width=\"1000\" height=\"320\" srcset=\"https:\/\/www.livechatagent.com.au\/blog\/wp-content\/uploads\/2020\/06\/Live-Chat-Agent-Call-To-Action.jpg 1000w, https:\/\/www.livechatagent.com.au\/blog\/wp-content\/uploads\/2020\/06\/Live-Chat-Agent-Call-To-Action-300x96.jpg 300w, https:\/\/www.livechatagent.com.au\/blog\/wp-content\/uploads\/2020\/06\/Live-Chat-Agent-Call-To-Action-768x246.jpg 768w\" sizes=\"(max-width: 767px) 89vw, (max-width: 1000px) 54vw, (max-width: 1071px) 543px, 580px\" \/><\/a><\/p>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>We see that you\u2019ve started reading this. Let us guess. You have either implemented live chat on your website or you\u2019re romancing the idea. Either way, let us help you learn more about how a fully-managed live chat service can revolutionise your business and your online presence. There\u2019s already significant statistical data indicating a web<!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.livechatagent.com.au\/blog\/grow-business-using-proactive-managed-live-chat-service\/\">Read More<\/a><\/p>","protected":false},"author":1,"featured_media":141,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[22,4,19],"class_list":["post-140","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-managed-live-chat","tag-business-growth","tag-live-chat","tag-managed-live-chat"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Grow Your Business Using a Proactive Managed Live Chat Service - Live Chat Agent<\/title>\n<meta name=\"description\" content=\"With live chat, you can decrease your response time, ensure the best customer service, keep your customers happy and ulitmately you can grow your business.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.livechatagent.com.au\/blog\/grow-business-using-proactive-managed-live-chat-service\/\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Tracey Horey\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.livechatagent.com.au\/blog\/grow-business-using-proactive-managed-live-chat-service\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.livechatagent.com.au\/blog\/grow-business-using-proactive-managed-live-chat-service\/\"},\"author\":{\"name\":\"Tracey Horey\",\"@id\":\"https:\/\/www.livechatagent.com.au\/blog\/#\/schema\/person\/0579a28b1fff39abaada26fb0d7b983a\"},\"headline\":\"How to Grow Your Business Using a Proactive Managed Live Chat Service\",\"datePublished\":\"2020-10-12T02:50:33+00:00\",\"dateModified\":\"2020-10-12T02:58:09+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.livechatagent.com.au\/blog\/grow-business-using-proactive-managed-live-chat-service\/\"},\"wordCount\":747,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.livechatagent.com.au\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.livechatagent.com.au\/blog\/grow-business-using-proactive-managed-live-chat-service\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.livechatagent.com.au\/blog\/wp-content\/uploads\/2020\/10\/Multi-Chat-Agent.jpg\",\"keywords\":[\"business growth\",\"live chat\",\"managed live chat\"],\"articleSection\":[\"Managed Live Chat\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.livechatagent.com.au\/blog\/grow-business-using-proactive-managed-live-chat-service\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.livechatagent.com.au\/blog\/grow-business-using-proactive-managed-live-chat-service\/\",\"url\":\"https:\/\/www.livechatagent.com.au\/blog\/grow-business-using-proactive-managed-live-chat-service\/\",\"name\":\"How to Grow Your Business Using a Proactive Managed Live Chat Service - 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